PAYING FOR A PRODUCT ONLINE?                                  
Read this for helpful tips to help you pay with your credit or debit card...  

The banking industry introduced AVS and CV2 to help combat the growing problems with verifying the shopper during a CNP transaction (Cardholder Not Present) also known as Online Transactions.

Due to the high value of the products we sell we set extremely high security rules on our payment platforms (Clear Accept & Stripe), we do this to avoid fraudulent transactions. This means we can only send orders to the billing address of your card. If you do require your order to be shipped to a different address, the only way we can do this is if you chose to pay via bank transfer or by Amazon Payments.

AVS and CV2 checking is an electronic notification service that is provided by most card issuers. The AVS and CV2 can be carried out on all e-ccommerce and Mail Order/Telephone Order transactions placed through our website.

The Process
When a transaction is processed via Clear Accept or Stripe you are asked to input your billing address, the system will run an address check (AVS) against your card, it specifically checks all registered NUMERICS/DIGITS within the address and postcode.

It looks at the first 5 DIGITS of your main address. For example if your billing address is FLAT 4, 134 Bank Road, SE10 5NJ, the system requires you to input the digits of your main  address on the first line of the billing address;

See here;

Flat 4, 134 Bank Road
London
SE10 5NJ

If you place the Flat 4 + the 134 on separate lines it is likely this will be declined.

• AVS is a UK scheme only: It is not possible to check AVS on overseas orders, so overseas orders will be rejected. Any orders placed from outside of the UK would require payment via bacs.

• Only the numerics of the AVS are checked: The non-numerical characters in the billing address and post code are not checked as part of the AVS checks. This means that it is possible to receive a false negative result if a shopper does not enter a house number, i.e. The shopper has entered a house name.

• Unable to check AVS/CV2 on company cards: If you accept company credit cards, it may be that the results you receive for the AVS/CV2 is 'DATA NOT CHECKED'. This may be because the banks do not have access to this specific information in order to check it.

• AVS is not separated when referencing the AVS/CV2 rule base: The Address and Post Code values are treated as one entity when referring to the AVS/CV2 rule base. So if either the Address or Post Code returns a not-matched response it fails the complete AVS value.

Please note we are unable to accept card payments for orders placed from outside of the UK, the only methods of payment we can accept for orders from outside of the UK would be a bank transfer or Amazon Pay.

If you have had any issues with online transactions in the past it is often best to call us to make payment and we can do this manually over the phone, in addition if you require further information on the above please call us on 02086695668.

Delivery Charges

Delivery Address

If you wish to pay using your card then unfortunately due to the value of the products we sell we can only send orders to the billing address of your card.

However, If you need to have an item delivered to an alternative address to your billing address then we can do this but you would have to select to pay via either Bank Transfer or Amazon Pay.

By using Amazon Payments you can select one of your saved address on Amazon for your delivery - we are happy to help over the telephone if you have not used Amazon Payments before or if you are having any problems.

We understand this can sometimes be difficult with work commitments, but we will do our best to accommodate your needs.

Shipping Time

For UK purchases your order is usually shipped by the supplier or us within 3 to 5 working days of receiving your cleared payment. If you require delivery by or before a certain date please call us on 0208 6695668 and we will do our best to accommodate your needs. Currently Computer Monitors are sometimes taking 3-10 working days for delivery. If you need a monitor sooner than that please contact us and we double check delivery times for that particular product. 
 
Please note that during busy periods such as Black Friday and Christmas, deliveries may take slightly longer than usual due to an increased volume of orders.  

Whether you buy from us or direct from our supplier the following table is a guide to delivery of your product from receipt of your payment. 

CURRENTLY WE ARE NOT SHIPPING TO EUROPE AS COURIER ROUTES HAVE BEEN UNRELIABLE AND DELIVERY TIMES TOO LONG. 

Delayed or Lost Parcels 

Once a parcel has been shipped by us via Royal Mail or our couriers it will usually reach you on the next working day - unless a Saturday delivery has been agreed and paid for. However, sometimes there are delays that occur that are out of our control. If a parcel is delayed by Royal Mail or a courier we have to allow 7 working days from the due date of the delivery before we can deem the parcel lost. Once this 7 working days has past, we are able to make a claim and at this point can action a replacement parcel to be sent to you or if you prefer we can provide a refund. Unfortunately, whilst we do chase both Royal Mail and the courier on your behalf about the location and delivery day of your parcel we cannot speed up the process and must wait the full 7 working days before we can refund or resend and order. 

Collections
Alternatively, if you would rather come and collect from our office, you are more than welcome to. We would just require you call us first on 02086695668 to place an order with us beforehand to check stock availability, and once your order is ready to collect, our sales team will contact you.