HDEW Cameras As Agent
With the move to online trading, HDEW adapted its business model by launching this website over 15 years ago. We have also broadened our product range by offering a sourcing service as a disclosed agent for Brookvale Trade, Australia. When you buy through this sourcing service, you are buying direct from Brookvale Trade with HDEW Cameras acting as agent.
If you come to collect the product from our UK premises or you are a business requiring UK vat supply then you can request this service and buy from HDEW Cameras. Further details are listed below under Intellectual Property Rights.
Product Guarantee
All products come with a standard 1-year warranty based on the sales invoice you receive with the product. All you need is to keep the invoice.
In addition we can supply extra cover with Xtendcover Limited to allow you to have the product repaired for a further 2 years under guarantee. You need to keep the sales invoice and the Xtendcover card, which comes with the product.
Please note that many but not all of our offers include the extended guarantee. This is clearly indicated in the description of the products or bundles for sale.
Naturally if the product is delivered with a fault a replacement will be supplied.
Payment
We require payment upfront at the time of ordering and your card will be debited at the point of order confirmation. You can pay using the Clear Accept, Stripe or Amazon Pay button at the end of the shopping cart, whereby your personal data and payment detail is SSL encrypted. (SSL is a Secure Sockets Layer that provides security in transferring data over the Internet, forming a layer of encryption between the server and client. This is particularly important in a commerce situation, as the shopper is providing merchants with their personal information and often with their credit card number.)
Our online payment solutions are all PSD2 SCA compliant from a PCI DSS Level 1 company, and undergo active fraud monitoring process so that customers are protected.
Verified by Visa and MasterCard SecureCode (3D Secure) are the latest fraud prevention initiatives launched by Visa and MasterCard.
3D Secure works in a similar way to Chip and Pin, by asking the customer to enter a unique password in order to complete their online order.
OR
You can call or email us to arrange payment by credit/debit card or make a transfer to our bank.
VAT
If you require a VAT receipt please let us know.
Refund Policy
If your product develops a fault within 14 days we will offer a refund or replacement subject to your choice. This is in line with the Consumer Rights Act 2015. Please return the item(s) with proof of purchase and we’ll exchange or refund you once received. Please disable any security features and remove your personal data.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Returning your product because you changed your mind
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product is deemed unused and in a resale condition.
Lost or Delayed Deliveries
Please note that whilst we pay for a next day delivery in nearly all cases sometimes parcels are delayed by couriers, which is out of our control. A refund or replacement in the instance of a lost parcel by Royal Mail or a courier can only be actioned once 7 working days has past from the due date of the delivery. Once this time has passed we are able to action a claim with Royal Mail or the courier and at this point can deem the parcel lost. Until this time has passed we can only chase the courier and Royal Mail to look for the parcel, unfortunately we are not able to speed up this process and cannot take responsibility for any losses as a result of a late parcel delivery.
Talk to Us!
This is what makes us the Internet retailer with a difference. You can call or email us to check on supply status or choose the method of payment you feel comfortable with.
INTELLECTUAL PROPERTY RIGHTS
Please note that by making a purchase on this website you will be acting as the importer of the product for all purposes including all customs regulations, copyright and trademark laws.You accept that the role of HDEW Cameras is limited to sourcing products and making them available for you to import directly from the country of origin. By purchasing a product through this website you authorise us to make arrangements for clearance of customs on your behalf for the products you have ordered.
Discounts and voucher codes
With offers and discount codes these are made available with the intention that the code or offer be used once by an individual or group. We reserve the right to cancel any order where we deem a voucher code or offer to be have been abused, or not used within the boundaries within which it was intended to be used. For example, where there is an offer on a gift voucher, you may not use this code multiple times to receive more money off a purchase you are about to make. You may only buy a maximum of 5 vouchers in any one transaction. The maximum discount allowed with our voucher codes in any one transaction is therefore £50. If you wish to gift someone more than £500 in vouchers you can contact us and an arrangement can be made.
Privacy Statement
Privacy Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
[(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type, referral source, length of visit and number of page views])
[(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services. This will include your personal address details and credit card information
[(c) information that you provide to us for the purpose of registering with us.
[(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
[(e) any other information that you choose to send to us.
[(2) Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both session cookies and persistent cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
We use heat mapping software to analyse the use of this website - the heat mapping software has to hide your identity but helps us make improvements to our website functionality and its ease of use by recording how site visitors behave on the site. Hotjar's privacy policy is available at: https://help.hotjar.com/privacyfacts
Our advertisers/payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking 'Tools', 'Internet Options', 'Privacy', and selecting 'Block all cookies' using the sliding selector.) This will, however, have a negative impact upon the usability of many websites , including this one.
(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
[(a) administer the website;]
[(b) improve your browsing experience by personalising the website;]
[(c) enable your use of the services available on the website;]
[(d) send to you goods purchased via the website, and supply to you services purchased via the website;]
[(e) send statements and invoices to you, and collect payments from you;]
[(f) send you general (non-marketing) commercial communications;]
[(g) send you email notifications which you have specifically requested;]
[(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
[(i) provide third parties with statistical information about our users but this information will not be used to identify any individual user;]
[(j) deal with enquiries and complaints made by or about you relating to the website; and]
[(k) OTHER USES.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4) Disclosures
We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
If you are in the European Economic Area (EEA), information which you provide may be transferred to countries [(including [the United States], [Japan], etc)] which do not have data protection laws equivalent to those in force in the EEA.
In addition, [personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.
(6) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password.]
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
[We may also notify you of changes to our privacy policy by email.]
(8) Your Rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to sales@hdewcameras.com or by post to
HDEW Cameras
Unit 2 Sutton Business Park
Restmor Way
Wallington
Surrey
SM6 7AH
Registered Office
Validhirst Ltd T/A HDEW Cameras
62 The Street
Ashtead
Surrey
KT21 1AT
Registered in England Company No. 2975584
VAT Number GB671947988